Voice Services (Investigating)
  • Priority - Critical
  • Affecting System - Voice System
  • Some voice services are offline. Engineers are investigating the issue.
    Reported At: 5 Nov 2018 09:30 NZDT

    16:28 Toll free is now working again and CVS is stable. 
    15:12 We are currently investigating inbound calls to Tollfree (0800 and 0508) not working on CVS.
    14:45 Both Inbound and Outbound calls are now proceeding, and being closely monitored.
    13:55 CVS registrations have come back on line and stable. Both inbound and outbound calls are still failing.
    13:16 Engineers advise that they are now starting to restore voice services
    12:56 Engineers have a resolution being implemented now, and is being closely monitored
    12:38 Engineers are still working with the Vendor, to resolve the issue.
    12:18 Engineers are still working with the Vendor, to resolve the issue.
    11:54 Working on resolution with Vendor. Registrations and calling still down.
    11:38 Engineers believe they have found the cause of the issue and are working on a resolution, Some voice services are offline. Engineers are investigating the issue.
    11:10 Registrations down, monitoring issues.
    10:39 Registration is coming back online but all calling is still down.
    10:17 Systems are coming back online, and being closely monitored
    9:58 Engineers are still investigating the issue.





  • Date - 05/11/2018 09:30
  • Last Updated - 05/11/2018 16:31

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